Important Info From Dr. Petersen  & Dr. Saunders About Service Changes During the COVID-19 Pandemic

Petersen Pet Hospital Covid-19 Update – Updated 11/12/2020

COVID-19 NEW Petersen Pet Hospital protocols: Curbside appointments only.

Due to the increase in COVID cases in Linn County and the State of Iowa, we will once again only be offering curbside service starting Thursday November 12th, 2020 until further notice.  We need to implement this service to keep our team safe so we are able to remain open for business and be here to care for your pets.

 What this means for our clients is that when you first arrive into our parking lot, please call us at 319-743-0554 to let us know that you have arrived, what you are here for, and remain in your car.  Our hospital doors will be locked.  When you call, a client care specialist will either transfer you to a veterinary assistant if you have a pet appointment or help you directly if you are picking up a product(s).  If you are here for a pet appointment, a veterinary assistant will gather information from you regarding your pet and will then come to your car to escort your pet inside to an exam room.  Once your pet is inside, your veterinarian will call you to get additional information and communicate his/her exam findings, recommendations, and treatments via the telephone.

Thank you again for understanding and for your continued business.

Drs. Brad Petersen and Emily Saunders

 


Petersen Pet Hospital Covid-19 update.  – Updated on 06/16/2020

COVID-19 NEW Petersen Pet Hospital protocols: Clients allowed; masks required.
 
As of Thursday June 18, 2020, Petersen Pet Hospital will start allowing 1 person per family to be present during their pet(s) appointment or when picking up supplies for your pet. For the safety of our team, we are requiring that all clients wear a mask. Our team will be required to wear masks as well.
 
We ask that when you arrive, stay in your vehicle and call us at 319-743-0554 to let us know you have arrived. Once your Assistant/Technician and the exam room is ready, we will call you to gather information/medical history for your visit. Your Assistant/Technician will come outside to escort you and your pet into the exam room.
 
We will continue to provide curbside only appointments if you prefer. If you are sick and/or have been exposed to COVID 19, we will require a curbside appointment to be completed.
 
Please download the AirVet app prior to visiting for your curbside appointment:
Here are the links to the AirVet App:
App Store: https://apple.co/2NODSYi
 
Google Play: http://bit.ly/33nVn8h
 
Thank you for your understanding as we try to keep everyone safe.
 
Sincerely,
Dr. Brad Petersen and Dr. Emily Saunders

Petersen Pet Hospital Covid-19 update.  – Update on 05/26/2020:

First and for most, I want to thank all our Petersen Pet Hospital clients for supporting our business and trusting us to care for your furry family members.  Because of you, Petersen Pet Hospital was able to maintain employment for our team members during the Covid-19 pandemic.  The pandemic presented some challenges for us regarding how to keep you and our Petersen team safe, and how to still be able to remain open and provide care for your pets.

Currently, we are operating as a curbside service only pet hospital.  For the safety of our team and our clients, we are still not allowing any clients into the hospital.  We are communicating with our clients via a phone call and/or our new telemedicine app, Airvet (which can be downloaded on your phone).

As of right now, we are hoping to be able to allow clients into our hospital sometime in June.  This decision will be based upon the current trend and number of positive cases of Covid-19 in our area and is not set in stone.  I will provide another update once a final decision has been made.

Once again, thank you very much for your business during the past few months and I wish you all well.

Sincerely,

Brad Petersen DVM


Covid-19 Update on March 24, 2020:

To all of our wonderful and supportive clients. We are OPEN FOR BUSINESS with a few service changes to help protect our clients and our Petersen Pet Hospital team. AS OF TUESDAY, MARCH 24, 2020, we will only be offering CURBSIDE service for pet appointments and for product pick up such as pet food and medications.

When you first arrive into our parking lot, please call us at 319-743-0554 to let us know that you have arrived, what you are here for and remain in your car. Our hospital doors will be locked. When you call, a client care specialist will either transfer you to a veterinary assistant if you have a pet appointment or help you directly if you are picking up a product(s). If you are here for a pet appointment, the veterinary assistant will gather information from you regarding your pet and will then come to your car to escort your pet inside to an exam room. Once your pet is inside, your veterinarian will call you to get additional information and communicate his/her exam findings, recommendations, and treatments via the telephone or AIRVET app. If you don’t already, please DOWNLOAD the AIRVET app onto your phone so you can video chat with your veterinarian during the appointment. Once downloaded, request a call from the veterinarian which is caring for your pet and they will contact you during the exam. Prior to bringing your pet back out to your car or delivering your product(s) to your car, we will have you pay over the phone with a credit card (preferred) or we will collect cash from you at your car. We will also deliver your receipts and paperwork to your car.

Please be patient during this time since it will be new to all of us. I want to do what’s best for the health of you (our clients), your pets, and our Petersen Pet Hospital team members.

Sincerely,
Brad Petersen DVM

Here are the links to the AirVet App:
App Store: https://apple.co/2NODSYi

Google Play: http://bit.ly/33nVn8h

Letter from Dr. Petersen about COVID-19 – 03/16/2020 – pdf format

Click here to view Dr. Petersen’s Video regarding clinic protocols during this pandemic.